After placing an order, you will receive a thank you email from us and confirmation of your payment. You will receive another email when your order is sent out. Your order will be sent by first class Royal Mail and so you should receive your items the next working day after dispatch.

At any time you can send an email to mail@prettyearrings.com, we are more than happy to help!

We aim to deliver your order within 1-3 working days of receipt of it. Orders placed outside normal working hours will roll over to the following day.  In the unlikely event that the dispatch of your order is delayed by more than 24 hours, we will contact you to advise you of the situation.

Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.